Based on your description, the decision you obtained seems for being a scam. Telus can take customer security incredibly critically, and we wish to assure you of the subsequent:
You can only modify it. I waited for an hour within the mobile phone to talk to a human. He was practical, but needed to redirect me to another human being. I had been then on keep for one more hour. They presented me a greater deal, nonetheless it wasn't what was supplied online. These offers are for new customers. For a loyal customer I would need to spend $seventy eight compared to $60 to get a new customer, for your service I required.
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The people today carrying out this are usually not resellers. These are scum and con artists. And they should be prosecuted.
Also, our phone line to your house arrived down in a windstorm the other night, as did our neighbors. We don't use a landline anymore, nevertheless the cable is in the street and even now linked on your home conclusion. I prompt that They only get rid of it fully. They explained as I did not have an Energetic landline, they would not deliver a technician out to clean up the wire in the middle of the highway.
Hi Absolutely everyone, I really need to Make contact with customer service with regard to modifying a payment arrangement. I needed to know if there is an e-mail or other technique to Call them since I am Performing, and many situations I attempt to call And do not get to talk to another person right before I have to hang up.
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The TELUS crew acknowledges that our do the job spans several Territories and Treaty parts and we are grateful for the standard Know-how Keepers and Elders who are with us nowadays, individuals who have gone just before us as well as youth that encourage us.
I expend about $4500 a calendar year with Telus. In January I bought an out of doors digicam for $seven/thirty day period but regretted it and planned to return it. It had been new from the box - only plugged in to check it. After a handful of hours waiting around the telephone I discovered that there is a $340 fee to terminate. That could be a whole lot for the $50 camera. I pleaded with the agent to waive the fee since I'm a loyal customer for so long. He reported a supervisor will get in touch with to discuss. No person named back. Per month later on I tried yet again. Last but not least, in April, right after 8 hrs within the phone relating to this concern as much as that time, I gave my ultimatum… waive the large cancellation fee or I cancel all the services with Telus and go some place else. No. So, I cancelled almost everything. A disgrace, mainly because I have never had one situation Using the Tv set, internet, or mobile phones and favored Telus… for more than 14 several years. But the $7 cost persisted. Sigh. More hours to the telephone. Why is this the one way to speak? It is so annoying in addition to a colossal waste of time.
Just form the main points within your inquiry inside a message and it will be sent to some human agent. Messaging here is asynchronous (non-Reside), so that you can near the app or go about your day while the agent functions in the direction of locating you a resolution.
Most definately a rip-off. Just bought off the cellular phone with the real telus plus they helped me safe my account.
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I'm attempting to renew my internet service once the two year contract expired. We also have primary cable which I by no means use and need to reduce. It's extremely hard To achieve this on-line, plus the contact number for support is extremely properly hidden. I finally acquired it from a reseller. I known as the quantity, and listened to AI test to obtain me to Telus TV support Canada make it happen on the web, but you can't quit using a service online.
The TELUS staff acknowledges that our operate spans several Territories and Treaty locations and we have been grateful for the traditional Know-how Keepers and Elders who are with us right now, those who have absent before us as well as youth that inspire us.